We accept major credit cards online payment (Visa and Mastercard) and also accept Pay-pal bill payment if requested by the customer. www.xelcore.com secured by Godaddy SSL, all information we collect for shipping your order including your name, address, and products ordered are secured.
www.xelcore.com offers worldwide FREE Registered Airmail post shipping service and will charge according various cases via Express Shipping Service (EMS, DHL etc).
Usually it will take 1-3 days to process the order when customer placed an order, and take 10-20 business days to receive it by USPS or other registered airmail shipping (according to destination countries). And it will take 3-7 business days if choose express shipping service.
We guarantee all orders to arrive! If for any reason your order is lost or missing, we’ll confirm the status with carrier. If we are unable to locate the package, we’ll send out a new shipment for you.
Incorrect or Missing Products
If the products is not you order or there is something missing in the package, please contact our customer team asap. We will work with you to exchange it for the right one.
Order Cancellation and Adjustment
You can cancel or adjust your order if the order has not been shipped out. Please send us an email if want to cancel or adjust your order asap.
If the order has already been shipped, we can only cancel the order when you return the package to us. In this situation, you will incur all shipping charges.
Customs & Battery Issue
Usually customers can receive their packages without any customs issue by registered airmail such as USPS, but sometimes customs will check packages shipped by Express shipping (DHL or FedEx), they will contact buyer to clear the customs if it is needed. Customers need to cooperate with carrriers and local customs and get the package.
According to international flight safety guidelines, they have very strict stardard for packages with batteries. The package may be rejected if there are too many batteries in the package, usually we will seperate the order to several small packages. Please understand us, because the safety is the most important.